Shipping policy

Last updated: 3 July 2026

Order Processing All orders are processed after payment has been received and cleared. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay in the shipment of your order.

Shipping Rates & Carriers Shipping costs are calculated at checkout based on your location and the size of your order. We ship via Pudo or courier services. The shipping rate for your order will be displayed at checkout before you complete your purchase.

Delivery Timeframes Delivery timeframes are subject to the delivery provider's schedule and may vary depending on your location within South Africa. While we aim to ensure timely delivery, Diamond Field Blooms is not responsible for delays caused by third-party couriers, weather conditions, or other circumstances beyond our control.

Domestic Shipping (South Africa) We currently ship to addresses within South Africa. Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

International Shipping At this time, we do not offer international shipping. Please contact us at Lene@diamondfieldblooms.com if you have a specific enquiry regarding delivery outside South Africa.

Damaged or Lost Parcels If your order arrives damaged, please contact us within 48 hours of delivery at Lene@diamondfieldblooms.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible. Diamond Field Blooms is not liable for parcels lost or damaged in transit by the courier.

Contact Us For any shipping-related queries, please reach out to us: Email: Lene@diamondfieldblooms.com Phone: 0825447111